FAQ

User Manual

Video: THIM setup

Troubleshooting

My THIM is new but not working

THIM arrives to you in sleep mode. This is done to preserve battery life. You need to wake THIM up and link THIM to your account.

Follow these steps:

  1. Download the Thim app from the app store
  2. Set up an account on the app
  3. Take the THIM power cable and connect one end into THIM and the other end into a powered USB port

Note: ensure the USB cable is connected to power

4. Select “SEARCH” on the app

5. Double tap the THIM device until the app says “THIM LINKED”. Then tap “NEXT”

Tip: THIM will periodically disconnect from bluetooth to save power.  You can simply double tap THIM to connect back to Bluetooth, once this initial setup is complete. 

If the “THIM LINKED” screen does not display, follow these steps:

  1. Check that Bluetooth is enabled in your smartphone settings
  2. Check that your USB power cable is plugged in and receiving power
  3. Check that you are tapping on THIM as the app displays “Searching…” on the screen

My THIM does not glow white when I plug into power

THIM will glow white when connected to a power source. Tip: The light will not turn on, however, when the battery is already 100% full.

You can check the status of your battery by visiting SETTINGS – MY THIM (pictured below). Tip: to check battery status you must be connected via bluetooth. Double tap THIM to connect. You will see Bluetooth connection status at the top of the MY THIM page.

I am unable to connect THIM to Bluetooth

Visit the MY THIM page (pictured below) under SETTINGS. Double tap THIM to connect to bluetooth. You will see the status in the top box as “THIM BLUETOOTH CONNECTED”. 

Tip: you must first set up an account and link your device. 

If THIM is still not connected to bluetooth, try the following:

  1. Double tap again. Place Thim on your index finder and double tap your finger and thumb together 
  2. Check that Bluetooth is enabled on your smart device 
  3. Charge Thim for at least 20 minutes with the USB power cable, ensuring it is connect to a power source  
  4. If the above steps do not work, re-set your device. Insert and remove the USB power cored 3 times in 10 seconds.
  5. Contact our staff for assistance HERE

THIM is vibrating before I fall asleep

If you feel that the vibration is sounding before you fall asleep, there are two possibilities:

1) THIM is not detecting your finger tap. Tapping your index finger (with Thim on it) against your thumb is the optimal tap for THIM

2) You have actually entered your first stage of sleep. Your sleep time is only very brief during sleep re-training. As a result you may feel like you did not fall asleep at all. Trials at Flinders University have shown that people have entered sleep even though they may verbally report not doing so.

I cannot see my sleep data

You can see your sleep data by completing the following steps. Tip: you must be connected to the internet to see sleep data. 

1. Select GET DATA from the top right of the home screen (pictured below). If successful, you will see the data saved successfully screen

Tip: you must double tap Thim to connect to bluetooth first. You can see your bluetooth connection status by visiting the MY THIM page.

2.  Select VIEW MY SLEEP DATA from the home screen

3. Select the feature from the header menu (pictured below). There are three options: sleep re-training, power nap and sleep tracking

My THIM is still not working. How do I reset my device?

You can perform a device re-set by inserting and then removing the USB power cable 3 times in 10 seconds. Ensure the USB cable is plugged into power. 

I cannot see the Settings menu

The settings icon is located on the home screen (pictured below) at the top of the screen. Selecting this icon will take you to a menu that contains the MY THIM. This page displays bluetooth connection status and battery level.

   

THIM set up

Q) Is there an instruction manual?

Answer: Yes. The instructions are imbedded in the smartphone App. You will find this icon (i) at the bottom of the feature set up screen. Tapping this icon will take you to step by step instructions. Further, there is a PDF manual located here: THIM User Manual V1.0

      

Q) How do I link THIM to my account?

Answer: Go to SETTINGS > MY THIM > LINK THIM > SEARCH. Double tap on THIM to establish a connection. 

       

Q) How do I connect THIM to Bluetooth?

Answer: If you have already set up and linked THIM to your connect, you can connect to Bluetooth when you tap the device twice with your finger.

You can check the status of your Bluetooth connection by visiting the MY THIM page pictured below. If you cannot connect to bluetooth, place THIM on your index finger and then double tap your finger and thumb together 2 times. If THIM still does not connect check that bluetooth is enabled on your smartphone.

    

Q) What is vibration calibration?

Answer: THIM will emit a calibrated vibration every ~30 seconds. Tap your finger when you feel this vibration. This is how THIM knows you are still awake.

This calibrated vibration is used as you fall asleep during the sleep re-training and power nap programs. This calibrated vibration should be subtle, yet strong enough for you to feel it.

When setting up the vibration calibration, THIM will cycle through 12 pre-set vibration levels in ascending order. Tap SELECT on the app when you feel your preferred vibration level.

Q) Where do I wear THIM?

Answer: Place THIM on the upper part of your finger above your knuckle. Select the band size best for you: S, M, L, XL.

       

Using THIM

Q) How do I know when THIM has started working?

Answer: After you have loaded instructions onto THIM, double tap THIM to begin. THIM will glow blue 3 times. THIM will continue to flash blue once every 6 seconds to indicate the feature is active. Tip: this flash is subtle to preserve battery life. Look closely at the device if in a room with ambient light. 

   

Q) How do I know if THIM is charging?

Answer: THIM will charge when connected to a USB charging port. THIM will only glow white when the battery is less than 100% full.

Tip: THIM will not glow white when battery is 100% full. You can check your battery level by navigating to SETTINGS – MY THIM (pictured below). Double tap THIM to connect via bluetooth.

Q) What do the LED colors mean?

Blue LED (3 quick flashes): indicates the start of a feature (sleep re-training, power napping, sleep tracking).

Blue LED (periodic flash): A blue flash once every 6 seconds indicates THIM is working and collecting data.

Green LED: Indicates you fell asleep in under 10 minutes. A quick sleep onset time.

Yellow LED: Indicates you needed 10 – 20 minutes to fall asleep.

Q) Must I keep my phone turned on when using THIM?

Answer: No. After you have sent instructions from your smartphone to THIM, THIM can operate independently throughout the night.

Q) What is the difference between a smart alarm and normal alarm?

Normal Alarm:

A morning alarm that will wake you at a time you select. The alarm is an ascending vibration.

Smart Alarm:

If you set your Smart Alarm for 8:00am, THIM will wake you up sometime between 7:30-8:00. THIM will select your lightest sleep stage to alarm.

The Smart Alarm can be used in conjunction with the Sleep Re-training feature. That is, you may undertake 1-hour of sleep re-training between 10pm and 11pm, and then use your Smart Alarm in the morning to wake up.

Q) Do I need to plug my THIM into my smart device (phone) to sync the data with the application?

Answer: No. All THIM data and information wirelessly syncs with the smartphone via BLE (Bluetooth Low Energy) technology.

Q) Can I turn THIM off?

Answer: No. There is no ON/OFF switch for THIM. When THIM is not in use it will enter a low power state to conserve battery.

Q) How do I sync my sleep data?

Answer: Select GET DATA in the top right corner of the home screen.

Note: If THIM is not connected via bluetooth, you will be prompted to double tap THIM to connect via Bluetooth.

Before you purchase

Q) Do I need a smartphone to use Thim?

Answer: Yes. You will need either an iOS (operating system 11 or 12) or Android smartphone (operating system 7 or 8). THIM is a small ring with no controls on the device. To program THIM and extract and see data you need the app. You can download the App for free HERE 

Q) Must I set up an account?

Answer: Yes. The account allows you to access your data from different devices whenever you want. It also allows your health care professional to view your data which can be an important part of your overall health plan.

Q) Where is my data stored?

Answer: Your sleep data is stored on a secure server. You may request us to delete your account and all associated data at anytime. Your data is never shared with any other person or entity. If you wish to share your sleep data with a health care professional you can provide them your login details.

Misc.

Q) What is the finger band made of?

Answer: All four finger bands are made of 100% silicone. Silicone is a highly stable material and therefore the most stable material to use to avoid skin reactions for persons with sensitive skin.

Q) Can I replace the battery in THIM?

Answer: No. THIM has an integrated non-replaceable rechargeable Li-ion polymer battery, 3.7V, 25mAh. 

Q) How should I store THIM

Answer: If you are not planning on using your THIM for an extended period, before placing it away in storage to prolong the life of the battery ensure you fully charge your THIM. Periodically charge THIM once every six months to ensure optimum battery life performance. Before using THIM if you haven’t for a while make sure you fully charge the battery.

Q) How long will THIM’s battery last on a single charge?

Answer: This depends on the features you load onto THIM. For most users, there will be sufficient battery for up to 5 nights of use before charging is required. 

Q) How long does it take to charge the battery?

Answer: It takes approximately 2 hours to fully charge an empty battery.  

Q) What is the cancel button on the application under settings?

Answer: This will stop whatever feature Thim is performing. Thim will glow red when you select cancel. This will also erase any data. To save data, select GET DATA from the home screen. 

Note: You will need to double tap THIM to re-establish a Bluetooth connection between THIM and the application before you load your new features settings.

Order today

Experience the world’s first sleep tracker, which improves sleep. Sleep well tonight and get the most from tomorrow.

  • Syncs seamlessly with the free Thim mobile app via Bluetooth
  • Powerful built-in battery will last 5 days; USB power cord
  • Optimal fit from 4 band sizes. All 100% silicone for sensitive skin
  • Ships anywhere in the world within 1 – 4 days
© Copyright 2017 Re-Time Pty Ltd. All Rights Reserved. Thim™ is a registered trademark of Re-Time Pty Ltd. The views and information expressed here should be considered as general only, and should not be used for medical purposes.